Privacy and cookies policy
Upton Court Farm Limited, trading as Frys’ Farm Shop, respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up for our newsletter, take part in a competition, or make an online purchase.
This website is not intended for children, and we do not knowingly collect data relating to children.
It is important that you read this privacy policy along with any other privacy policy or fair processing policy that we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Upton Court Farm Limited is the controller and responsible for your personal data (referred to as Frys’ Farm Shop, “we”, “us” or “our” in this privacy policy). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Upton Court Farm Limited
Upton Court Farm
Coldred Road
Dover
Kent
CT15 7LF
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 1 April 2023.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party websites, and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website that you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
· Identity data includes first name, last name, username, marital status, title, date of birth and gender.
· Contact data includes billing address, delivery address, email address and telephone numbers.
· Transaction data includes details about payments to and from you and other details of products and services you have purchased from us.
· Technical data includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices that you use to access this website.
· Usage data includes information about how you use our website, products and services.
· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you. Nor do we collect any Financial Data or any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
· Direct interactions. You may give us your data by filling in forms or corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
o Subscribe to our newsletter
o Request marketing to be sent to you
o Enter a competition, promotion or survey
o Give us feedback or contact us
· Automated technologies and interactions. As you interact with our website, our website provider (SquareSpace) will automatically collect Technical Data about your equipment, browsing actions and patterns. This data is collected using cookies and other similar technologies. We may receive and access Technical Data from our website provider. Please see our cookie policy (below) for further details.
· Third parties and other publicly available sources. We will receive personal data about you from various third parties including analytics providers.
Website hosting
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
· Information about your browser, network, or device
· Information about this site and the page you’re viewing on it
· Your IP address
Blog comments
This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:
· Your name (which will be displayed as part of your posted comment)
· Your email address (optional, to let you know if someone replies to your comment)
· Your website URL (optional)
This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:
· Information about your browser, network and device
· Details about the web page or content you shared or proposed to share
· Your IP address
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform a contract we are about to enter into or have entered into with you
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
· Where we need to comply with a legal obligation
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need further clarification in this regard.
1. To manage our relationship with you which will include a) notifying you about changes to our terms or privacy policy, and b) asking you to leave a review or take a survey, we collect:
Identity
Contact
Marketing and Communications
On the following lawful bases:
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests in keeping our records updated or studying how customers use our products/services
2. To enable you to enter a prize draw, competition or complete a survey, we collect:
Identity
Contact
Usage
Marketing and Communications
On the following lawful bases:
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests in studying how customers use our products/services and growing our business
3. To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, we collect:
Identity
Contact
Technical
On the following lawful bases:
Necessary for our legitimate interest in running our business, keeping our website updated and relevant, inform our marketing strategy
Necessary to comply with a legal obligation
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for doing so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Marketing and promotional offers
You will receive marketing communications from us if you have requested information from us or purchased goods/services from us online and have not opted out of that marketing. We will not share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out/unsubscribe links on any marketing message sent to you. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product purchase, or other transaction.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
You can set your browser to refuse some or all cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Disclosures of your personal data
We may share your personal data with SquareSpace, being our website provider, for the purposes of providing our website. We may share your personal data with MailChimp, for the purposes of providing our newsletter. We may share your personal data with Google, for the purposes of cloud computing services.
These external third parties may be based outside of the UK, so their processing of your personal data will involve a transfer of data outside the UK. Where we use certain service providers, we use service providers which give personal data the same protection as it has in the UK.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your personal data for longer in the event of a complaint.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights are set out here: personal data rights. If you wish to exercise your legal rights, please contact us. You will not usually have to pay a fee to access your personal data (although we reserve the right to charge a reasonable fee if your request is clearly unfounded repetitive or excessive). We may need specific information from you to help us to confirm your identity and ensure your right to access your personal data.